The Customer Satisfaction Survey was conducted between November 2025 and April 2026 among customers of ECSA Chemicals, ECSA Italia and ECSA Maintenance.

We collected 282 responses and evaluations, achieving results that give us great satisfaction and encourage us to keep improving.

Listening to our customers and pursuing continuous improvement are central to ECSA’s business strategy. They are also fundamental principles of our Quality Management System, aligned with ISO 9001. ECSA renewed this certification this year and has held it for more than 20 years.

Our customers’ input is therefore much more than a set of figures: it is a practical way to assess our performance, identify opportunities for improvement and continue developing a service that responds ever more closely to their needs.

We will continue our Customer Satisfaction programme in the future and welcome suggestions to make upcoming surveys even more valuable to our customers and our business. The survey is not the end of the process: the feedback collected will provide an important starting point for our continuous improvement initiatives.

Our sincere thanks go to all customers who took the time to respond, and to all ECSA colleagues who helped collect and manage the surveys.